Delete your account
Deleting your account
You can ask for your Rodaku account to be deleted at any time, without giving a reason. This page states what is actually removed, what we keep, why, and for how long — so you know exactly what you are getting before you ask.
What is deleted
Everything that turns a row of data into a person.
| Data | What happens |
|---|---|
| Your seat's name and WhatsApp number | Removed from your seat in the live system within 72 hours — except for the copies named in the table below and the copies in backups (see "How long it takes"). |
| Login sessions | Deleted; you are signed out on every device immediately. |
| Bike photos, shop photos and your own paragraph | Your content — export it first if you want it. Bike photos are deleted at the latest 90 days after you retire the bike or your shop closes, whichever comes first. Shop photos and your paragraph are deleted at the latest 90 days after your shop closes. |
| Your public Shop Page | Stops being served and is no longer indexed by search engines. |
| Renter name and contact on a Booking Request | Already purged automatically 90 days after the request resolves — no request needed. |
What we keep, and why
Full erasure is not possible here, and that is deliberate. Several things survive, and each has a reason — the table below is the complete list, including the bookkeeping records the law requires and an audit trail whose whole value is that nobody, including us, can delete it.
| Data | Reason and how long |
|---|---|
| Invoices, ledger lines and Settlement Statements | Statutory bookkeeping records under Indonesian law — kept for 10 years and not deletable on a user request. |
| The renter label on a completed Booking | Replaced with a random code after 24 months; the financial line stays intact. |
| The audit trail (who did what, when) | Append-only in a separate trust domain, at least 24 months. Deliberately deletable by nobody — that is what makes it worth trusting. It records the FACT of access, never the content accessed. |
| WhatsApp message content | Held by Meta as our processor, outside our destruction mechanism. We do not control that clock and will not pretend we do. |
| The enrolment opt-in record and the history of a seat's number | The number that enrolled, when its message arrived and Meta's own message id — plus the last four digits of any number a seat signed in with and when that stopped. This is the proof that you opted in yourself. Indonesian e-commerce regulation requires us to keep it for at least 5 years from the day we received it; after that it goes with everything else. |
| Seat invitations that carry your number | An invitation sent to the number your seat holds now has its number removed, and is withdrawn as well if it is still open. An invitation you already redeemed also has its number removed, but stays recorded as redeemed — we do not rewrite the record of who invited whom. An invitation sent to a number you have SINCE RELEASED — one you did not redeem yourself — is left alone: a released number may already belong to somebody else, and destroying their invitation is worse than leaving one stale row. Invitations at another Shop usually stand — deletion works per seat, and an invitation at a Shop you do not have a seat at can only be removed by asking us through /bantuan or /help. There is no automatic deletion clock on this row — none exists, and we will not pretend otherwise. |
How long it takes
The "Minta hapus akun" button inside the app always hands you to our WhatsApp intake — and when your seat is an owner seat it writes the request down first, so it is executed automatically in the live system within 72 hours. From any other seat the button writes nothing, so a person opens your request by hand; the same 72 hours applies, and it applies to a request made through /bantuan or /help too. We do not selectively edit backups; your request writes a tombstone, and our restore procedure replays every tombstone before a restored database is opened, so anyone we erased stays erased, and backups expire at 35 days — so your data is gone from all media within 35 days of asking.
How to ask
From inside the app: open Langganan, then "Hapus akun". Without the app and without an account: use /bantuan or /help — you do not need to sign in to ask for deletion, and we will not ask you to install anything to do it. Export your data first if you want to keep it; the export is available in every subscription state.